Novel Coronavirus - COVID-19

What it looks like at Level 2

If you are coming into a Southern Cross hospital as a patient, we want you to know that we remain aware of the continued risk regarding COVID-19. We understand that our people, our patients and the wider public will still have concerns about being exposed to the virus.

Before explaining our ongoing response, we would like to make sure that everyone is aware of vital precautions that will continue to be in place – and which affect your access to our hospitals. In line with the latest government advice, we are reducing contact opportunities, to help stop the spread of COVID-19.

We have implemented restricted access to our hospitals

We understand that for you and your loved ones that having surgery and being in hospital can be a worrying time.  However, in the interests of the safety for yourself, other patients and our staff we have needed to restrict the number of visitors to our facilities.  If there are extenuating circumstances please feel free to talk with the Hospital General Manager.

  • Patient visitors are restricted to one designated visitor during the patient's stay in our hospital. 
  • Controlled access by contractors, suppliers or any other visitors for essential business and then by prior arrangement.  
  • To ensure that we have processes in place to facilitate rapid contract tracing should it be required, all visitors must sign in at reception, providing their contact details. All visitors must also complete a Declaration Form to confirm you:
    • Are well upon entering the hospital, including no symptoms of respiratory infection such as raised temperature, a sore throat, a cough, experiencing chest discomfort or difficulties with breathing (regardless of travel history)
    • Have not travelled overseas in the last 14 days
    • Have not been in close contact with someone who has travelled overseas in the last 14 days

If there are any concerns that you do not meet the screening criteria:

  • If you are a patient, for the safety of yourself and others, your surgery may be deferred.
  • For all other visitors, you will be declined entry.

Please note that in the interests of safety we also have processes in place to capture the details of our staff working on site at all times.

I have been assessed and may be at risk of developing infection. What do I do?

The Ministry of Health is advising individuals who have been assessed as potentially at risk, based on travel or contact history, to ‘self-isolate’ at home. There is more information on this available via the Ministry of Health website: Self Isolation

You are also advised to phone Healthline where you can get additional support and advice: 0800 358 5453

A focus on your safety

We want to reassure everyone visiting a Southern Cross hospital that we have robust systems and planned processes in place to protect the public at this anxious time.

Our team is monitoring the spread of COVID-19 closely and reacting quickly to any changes. We continue to prioritise the health and safety of our patients and families, employees, medical specialists and suppliers, as part of the wider effort to prevent the spread of COVID-19 within New Zealand.

We expect the situation to be constantly changing and we expect to conduct constant reviews.

Playing our part in the New Zealand health sector

Looking outside our organisation, working in step with other private hospitals across the country, Southern Cross Hospitals will do everything we can to offer care for patients to support the New Zealand public health system.

The Government's official COVID-19 advisory website
offers a comprehensive and reliable information resource at

For more detailed information about the virus and how you can protect yourself, you can refer to Ministry of Health resources available at: Q&As or the Ministry of Health Facebook page at:

We will continue to carefully monitor news and guidance from the World Health Organisation and our Ministry of Health. Our commitment to keeping our patients and our communities safe will always guide us.