Novel Coronavirus - COVID-19

We are in Alert Level 2 in Auckland, from Wednesday 23 September, and Alert Level 1 in the rest of New Zealand

If you are coming into a Southern Cross hospital as a patient, we want you to know that we remain aware of the continued risk regarding COVID-19 and, as we navigate between Alert Levels, we are constantly reviewing our situation.  We understand that our people, our patients and the wider public will still have concerns about being exposed to the virus.

Before explaining our ongoing response, we would like to make sure that everyone is aware of vital precautions that are now in place - and which may affect your access to our hospitals.

What it looks like for our AUCKLAND hospitals: Alert Level 2 precautions

We understand that, for you and your loved ones, having surgery and being in hospital can be a worrying time. 

We have implemented restricted access to our Auckland hospitals

  • We are restricting patient visitors.  This would be limited to one designated person permitted to deliver you to the hospital on the day of your surgery and collect you on discharge, or a caregiver.
  • No access by contractors, suppliers and any other visitors except on essential business and then by arrangement.
  • Your hospitals and surgeons are working closely together to make sure that operations and any other procedures can be done safely. This may mean some higher risk procedures may be postponed. 

What it looks like for our hospitals outside Auckland: Alert Level 1 precautions

Although we do not have any patient visitor restrictions in the rest of our hospitals, we do still ask visitors not to come if they feel unwell or have any of the symptoms or contact history outlined below.  This will enable us to keep everyone who visits or works there safe.  

Each of our hospitals provide useful information for visitors (specific to their facilities) and the contact details for our hospitals can be accessed here.  

Standard processes for controlled access by contractors, suppliers and any other visitors continues.

In recognition of the continued risk of COVID-19, please enter our hospitals only if:

  • you are well upon entering the hospital and do not have any respiratory infection symptoms which include any of the following: cough, sore throat, shortness of breath, head cold symptoms (runny nose, sneezing), loss of sense of smell or a fever OR you are awaiting a respiratory virus test
  • you have not returned from any overseas country within the past 14 days OR work in quarantine OR are self-isolating
  • you have not had close contact with someone who has the above travel or work history within the last 14 days
  • you have not had close contact with someone with current confirmed or probable COVID-19 OR other respiratory infection in the last 14 days.

If there are any concerns that you do not meet the screening criteria:

  • if you are a patient, for the safety of yourself and others, your surgery may be deferred
  • for all other visitors, you will be declined entry. 

I have been assessed and may be at risk of developing infection. What do I do?

The Ministry of Health is advising individuals who have been assessed as potentially at risk, based on travel or contact history, to ‘self-isolate’ at home. There is more information on this available via the Ministry of Health website: Self Isolation

You are also advised to phone Healthline where you can get additional support and advice: 0800 358 5453

Keep track of the places you visit

We would encourage you to record your visit to our hospitals using the Government Tracer App, the QR code is prominently displayed in our hospitals. 

The NZ COVID Tracer is a Ministry of Health app that allows you to create a digital diary of places you visit by scanning the official QR codes. This will help contact tracers to quickly identify and isolate anyone who may have been exposed to COVID-19 if there is a further outbreak in New Zealand.

You can find out more or download the App here.

A focus on your safety

We want to reassure everyone visiting a Southern Cross hospital that we have robust systems and planned processes in place to protect the public at this anxious time.

We continue to prioritise the health and safety of our patients and families, employees, medical specialists and suppliers as part of the wider effort to prevent the spread of COVID-19 within New Zealand, including monitoring the situation closely so that we can react quickly to any changes.

The Government's official COVID-19 advisory website
offers a comprehensive and reliable information resource at

For more detailed information about the virus and how you can protect yourself, you can refer to Ministry of Health resources available at: Q&As or the Ministry of Health Facebook page at: