Novel Coronavirus - COVID-19

What it looks like at Level 1

If you are coming into a Southern Cross hospital as a patient, we want you to know that we remain aware of the continued risk regarding COVID-19 and, as we move further into winter, seasonal colds and flu.  We understand that our people, our patients and the wider public will still have concerns about being exposed to the viruses.

Before explaining our ongoing response, we would like to make sure that everyone is aware of vital precautions that will continue to be in place - and which affect your access to our hospitals.

We have resumed normal access to our hospitals

  • We understand that, for you and your loved ones, having surgery and being in hospital can be a worrying time.  It is with pleasure we can now confirm we have removed those restrictions on visitors we put in place during earlier alert levels.  Our usual patient visitor access has resumed.  Each of our hospitals provide useful information for visitors (specific to their facilities) and the contact details for our hospitals can be accessed here.  Standard processes for controlled access by contractors, suppliers and any other visitors have resumed. 
  • As we enter the seasonal cold and flu season, and in recognition of the low but continued risk of COVID-19, please only enter our hospitals if you:
    • are well upon entering the hospital, including no symptoms of respiratory infection such as a cough, sore throat, shortness of breath, head cold symptoms (runny nose, sneezing) loss of sense of smell or a fever
    • have not travelled overseas in the last 14 days
    • have not been in close contact with someone who has travelled overseas in the last 14 days

If there are any concerns that you do not meet the screening criteria:

  • if you are a patient, for the safety of yourself and others, your surgery may be deferred
  • for all other visitors, you will be declined entry. 

I have been assessed and may be at risk of developing infection. What do I do?

The Ministry of Health is advising individuals who have been assessed as potentially at risk, based on travel or contact history, to ‘self-isolate’ at home. There is more information on this available via the Ministry of Health website: Self Isolation

You are also advised to phone Healthline where you can get additional support and advice: 0800 358 5453

Keep track of the places you visit

We would encourage you to record your visit to our hospitals using the Government Tracer App, the QR code is prominently displayed in our hospitals. 

The NZ COVID Tracer is a Ministry of Health app that allows you to create a digital diary of places you visit by scanning the official QR codes. This will help contact tracers to quickly identify and isolate anyone who may have been exposed to COVID-19 if there is a further outbreak in New Zealand.

You can find out more or download the App here.

A focus on your safety

We want to reassure everyone visiting a Southern Cross hospital that we have robust systems and planned processes in place to protect the public at this anxious time.

We continue to prioritise the health and safety of our patients and families, employees, medical specialists and suppliers as part of the wider effort to prevent the spread of COVID-19 within New Zealand, including monitoring the situation closely so that we can react quickly to any changes.

The Government's official COVID-19 advisory website
offers a comprehensive and reliable information resource at

For more detailed information about the virus and how you can protect yourself, you can refer to Ministry of Health resources available at: Q&As or the Ministry of Health Facebook page at: