Southern Cross Hospitals

While in hospital

Admission to hospital

On arrival, please report to the main reception to begin admission and confirm payment arrangements, remembering that your surgeon and anaesthetist accounts will be separate.
You will then be escorted to your room or the day-stay area where a nurse will complete your admission process and assist you to prepare for your procedure/surgery. You may discuss any questions, concerns and personal needs during this time. If you require any additional cultural, spiritual or emotional support, please advise the nurse.  In consultation with your surgeon and anaesthetist, our nurses will plan your care with you.
Our day-stay areas are designed to comfortably meet the needs of patients admitted for procedures that do not require an overnight stay. Those who do stay overnight may have an individual or shared room. Facilities include an ensuite, telephone, television and radio. Please note, charges may apply to phone calls. The daily newspaper is available and our meals have been designed to be appetising, nourishing and appropriate to your specific dietary requirements.

Our checking procedures

Please note that, to ensure your safety during your stay, you will be asked to confirm your name and other details several times. This starts when you arrive at reception, with your admitting nurse and continues when you are transferred to the procedure / operating room. Your surgeon, anaesthetist and nurses will also take a short “time out” to complete a final check immediately before your procedure / surgery begins, this is usual practice to ensure your safety.

Surgical Site Surveillance Programme

Southern Cross Hospitals are committed to providing high quality care for patients.  As part of our commitment to providing quality care, we are required under the Health and Disability Services (Safety) Act 2001 and Standards to carry out a routine Surgical Site Surveillance Programme.  Your nurses will let you know if your procedure falls under our current Surgical Site Surveillance Programme.

The importance of hand washing

In addition to the microorganisms (germs) that are usually present on our skin, we can also pick up germs from contact with other people or objects in the environment. The risk is that cross contamination can cause your or others to acquire an infection.  One of the best ways to stop the spread of infectious germs is to wash or decontaminate your hands, and this is referred to as hand hygiene.  Please take the time to read the ‘Hand Hygiene for Consumers’ leaflet in your admission pack. You can download a copy here.

The risk of blood clots

After an operation, the risk of developing a blood clot in your leg or lung is higher than usual. There are a number of ways to reduce this risk and your health professionals will work with you to plan the best options for you.
One way you can reduce this risk is by staying as mobile and active as possible after your operation. Your medical specialist and nurse will guide you in how best to achieve this.
To learn more about blood clots, please take the time to read the “Blood Clots: Reducing your risk” leaflet in your admission pack, or ask for one from your medical specialist or nurse. You can download a copy here.
If you have any questions about this information, please ask your medical specialist or nurse.


While in hospital FAQs

What does participation in the Surgical Site Surveillance Programme mean?


If you are selected as a participant in our Surgical Site Surveillance programme we will send you a Surgical Site Surveillance Questionnaire in the mail approximately one month after you are discharged from hospital. The Questionnaire will simply ask you a series of questions about your wound healing and recovery. The information collected will be used as part of our mandatory ongoing quality assurance programme and in accordance with the Privacy Act and the Health Information Privacy Code.

At any time, should you have any concerns regarding the healing of your wound please contact your surgeon or family doctor immediately.

Will my meals meet my special dietary requirements?


Yes – please inform us of any special requirement on the Health Questionnaire form in your admission pack and when you arrive at the hospital. As long as your surgery allows, your dietary requirements will be met

Will the hospital or my surgeon phone my next of kin contact person when I have had my procedure?


Your surgeon may contact your next of kin, however your next of kin is welcome to phone the hospital at any time for an update.

Can I take my body tissue that has been removed home with me?


Where this is possible, yes every effort is made to return body tissue where this is requested. Please document your request on the Health Questionnaire form in your admission pack and let the nursing staff know of your wishes on admission. In some cases the tissue needs to be analysed and will go to the laboratory immediately following your surgery. You will be informed if this is the case and advised about how to make arrangements to pick it up from the laboratory.